Legal
Terms of Service
VERSION 2.2 · EFFECTIVE JUNE 1, 2026
VERSION 2.2 · EFFECTIVE JUNE 1, 2026
These Terms of Service ("Terms" or "Agreement") constitute a legal agreement between you ("you" or "user") and Kinvera Health LLC, a Delaware limited liability company ("Kinvera," "we," or "us"). They govern your access to and use of the Kinvera mobile application, website (kinverahealth.com), and all related features, content, and services (collectively, the "Platform").
Please read these Terms carefully before creating an account or using the Platform. By creating an account, downloading the app, or using any part of the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
By accessing or using the Platform, you affirm that you are at least 18 years of age, that you have read and understood these Terms, and that you agree to be bound by them. The Platform is intended for adult account holders only. As described in Section 2, you may record health information about your family members, including minor relatives, but minors do not create accounts or use the Platform themselves.
We may update these Terms from time to time. When we make material changes, we will notify you by email, in-app notice, or by requiring you to accept a new version upon next login. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Terms.
To use the Platform, you must:
The Platform is for adults. We do not knowingly allow anyone under 18 to create an account, and we verify age by date of birth at signup. If we learn that someone under 18 has created an account, we will take prompt steps to close it.
Because Kinvera is a family health platform, the family history you record as an adult account holder may include information about minor relatives. You may record this information, and by doing so you confirm that you have an appropriate basis to do so, for example because you are the minor's parent or guardian or because you help maintain your family's health record. A minor, or a parent or guardian acting for them, may request removal of information about that minor by contacting hello@kinverahealth.com.
Subject to your compliance with these Terms, Kinvera grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial purposes.
All rights, title, and interest in and to the Platform, including its software, content, design, features, and underlying technology, are owned by Kinvera and protected by applicable intellectual property laws. Except as expressly stated in these Terms, no rights are granted to you.
You agree not to use the Platform to:
Any prohibited use immediately terminates the license granted to you under Section 3.
Kinvera is a family health mapping and prevention platform. The Platform enables users to compile family health history information, receive personalized screening recommendations based on publicly available U.S. preventive care guidelines (USPSTF, ACS), track screening status, and generate structured health summaries for use in healthcare settings.
Kinvera is a consumer health tool. It is not a healthcare provider, medical device, or clinical decision support system. All information provided through the Platform is for informational and organizational purposes only.
Kinvera is not a licensed medical care provider. The Platform does not provide medical advice, diagnosis, or treatment. Screening recommendations generated by Kinvera are informational only and are not a substitute for professional medical advice.
Always consult a qualified healthcare provider before making decisions about your health, screening schedule, or medical care. Never disregard professional medical advice or delay seeking it based on information you have read on the Platform. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
Kinvera disclaims all liability for any errors, omissions, or inaccuracies in screening information, and for any reliance you place on information provided through the Platform.
You agree to:
Kinvera is not responsible for any loss or damage arising from your failure to maintain account security.
Kinvera offers a free tier with limited functionality and paid subscription tiers (Premium and Family) with access to the full prevention dashboard, personalized screening recommendations, and additional features as described on the Platform. Feature availability by tier may change over time.
Paid subscriptions may be purchased through the Kinvera website (processed by Stripe, Inc.) or through the Apple App Store or Google Play Store. The billing channel you use determines which payment terms, refund processes, and cancellation methods apply to your subscription.
All paid subscriptions are billed on a recurring basis (monthly or annually, depending on your selected plan) and automatically renew at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize Kinvera or the applicable platform to charge the payment method on file for each renewal period at the then-current subscription rate.
You may cancel your subscription at any time.
Web subscriptions (Stripe): Cancel through your account settings on the Kinvera website or by contacting hello@kinverahealth.com. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the period you have already paid for.
App Store subscriptions: Cancel through your Apple App Store or Google Play Store account settings. Cancellation terms are governed by the applicable platform's policies.
Web subscriptions (Stripe): Kinvera does not provide refunds for partial billing periods. If you cancel, you retain access through the end of your current billing period. Refund requests for exceptional circumstances may be submitted to hello@kinverahealth.com and will be reviewed on a case-by-case basis. Kinvera reserves the right to grant or deny refund requests at its sole discretion.
App Store subscriptions: Refund requests for subscriptions purchased through the Apple App Store or Google Play Store must be submitted directly to the applicable platform. Kinvera does not control and is not responsible for refund decisions made by Apple or Google.
Kinvera may offer free trial periods for paid subscription tiers. If you sign up for a free trial, you may be required to provide a valid payment method. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription at the then-current rate, and your payment method will be charged. Free trial availability, duration, and eligibility are determined by Kinvera at its sole discretion and may be modified or discontinued at any time.
If a scheduled payment fails due to expiration, insufficient funds, or any other reason, Kinvera may retry the charge, suspend access to paid features, or downgrade your account to the free tier. Kinvera will make reasonable efforts to notify you before suspending access. You remain responsible for any uncollected amounts.
Kinvera reserves the right to change subscription prices at any time. We will provide at least 30 days' advance notice of any price increase by email or in-app notification. The new pricing will take effect at the start of your next billing period following the notice period. If you do not agree with the new pricing, you may cancel your subscription before the new rate takes effect. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.
All content, software, features, design, trademarks, service marks, trade names, logos, and other materials on or accessible through the Platform are the property of Kinvera or its licensors and are protected by applicable intellectual property laws. You may not use any Kinvera branding, marks, or content without our prior written permission.
You retain ownership of the personal health information and family health history data you contribute to the Platform. By submitting data, you grant Kinvera a limited, non-exclusive license to process and use your data solely as described in our Privacy Policy. You do not transfer ownership of your data to Kinvera.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you agree to the collection, use, and sharing of your information as described in the Privacy Policy.
Kinvera treats your health-related information with heightened care. We do not sell your identifiable personal health data. We apply enterprise-grade security controls to health information stored on the Platform. For details, please review our Privacy Policy.
Kinvera is not a HIPAA-covered entity. However, our data practices are designed to align with the FTC Health Breach Notification Rule and applicable state consumer health privacy statutes, including CCPA/CPRA, Washington My Health My Data Act, and Maryland MODPA, among others.
Kinvera reserves the right, at any time and without prior notice, to modify, update, suspend, restrict, or discontinue any feature, functionality, or aspect of the Platform. We may also cease providing the Platform in whole or in part. Your use of the Platform does not entitle you to the continued provision or availability of any specific feature or the Platform as a whole.
We do not guarantee that the Platform will be available at any particular time or location, uninterrupted, error-free, or free from defects or harmful components. We will make reasonable efforts to notify you in advance of material changes to the Platform where practicable.
You agree to defend, indemnify, and hold harmless Kinvera, its founders, officers, members, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third party's rights, including privacy or intellectual property rights; or (d) any content you submit, post, or transmit through the Platform.
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or title. Kinvera does not warrant that: (a) the Platform will meet your requirements or expectations; (b) the Platform will be uninterrupted, timely, secure, or error-free; (c) the results obtained from use of the Platform will be accurate or reliable; or (d) any errors in the Platform will be corrected.
Some jurisdictions do not allow exclusions of implied warranties, so the above exclusions may not apply to you. Your use of the Platform is solely at your own risk.
To the fullest extent permitted by law, Kinvera and its founders, officers, members, employees, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, data, use, goodwill, or other intangible losses, arising out of or relating to your use of or inability to use the Platform.
Kinvera's total cumulative liability arising out of or relating to these Terms or your use of the Platform shall not exceed the greater of: (a) one hundred U.S. dollars ($100); or (b) the total fees paid by you to Kinvera in the twelve (12) months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so the above limitations may not apply to you.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Before initiating any arbitration proceeding, you agree to contact Kinvera at hello@kinverahealth.com and attempt to resolve the dispute informally for at least 30 days. Any notice of dispute must include your name, preferred contact information, a brief description of the dispute, and the relief you seek.
If the dispute is not resolved informally, you and Kinvera agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by final, binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, unless the parties mutually agree to JAMS. Arbitration shall take place in Delaware unless otherwise required by applicable law.
Either party may bring an individual claim in a court of competent small claims jurisdiction if the claim qualifies.
Kinvera will pay arbitration filing and administrative fees to the extent required by AAA Consumer Arbitration Rules, except where the arbitrator determines a claim is frivolous or brought in bad faith.
You and Kinvera agree that all disputes will be resolved on an individual basis only. You waive any right to participate in a class action, class-wide arbitration, consolidated proceeding, or representative action of any kind. If this waiver is found unenforceable with respect to a particular claim, that claim shall be severed and brought in court; all remaining claims shall proceed in arbitration.
You waive your right to a jury trial to the fullest extent permitted by applicable law.
You may opt out of this arbitration agreement by sending written notice to hello@kinverahealth.com within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.
If any portion of this Section 15 is found unenforceable, the remaining portions shall continue in full force and effect.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Subject to the arbitration agreement in Section 15, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Kinvera may assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, sale of assets, corporate restructuring, or operation of law. Any purported assignment in violation of this section is null and void.
By accepting these Terms, you consent to Kinvera's transfer of your account information and data to any successor entity or acquirer as part of such a transaction, subject to the Privacy Policy in effect at the time of transfer.
Kinvera may suspend or terminate your access to the Platform at any time, with or without notice, for any reason, including if we believe you have violated these Terms, created legal risk, or engaged in conduct harmful to other users or the Platform.
You may terminate your account at any time through the app settings or by contacting us at hello@kinverahealth.com. Upon termination, your license to use the Platform ends immediately. Sections 6, 9, 12, 13, 14, 15, 16, 17, and 20 survive termination.
Standard carrier rates, data charges, and other fees from your mobile carrier may apply when you use the Platform on a mobile device. Kinvera is not responsible for any such charges.
If you download the Kinvera mobile application from the Apple App Store or the Google Play Store (each, an "App Provider"), you acknowledge and agree to the following, in addition to the rest of these Terms.
The Platform may offer features powered by artificial intelligence, such as tools that help organize your family health history or surface relevant prevention information. Any output from these features is generated automatically and is provided for general informational purposes only.
AI-powered features are not a person and are not a substitute for professional medical advice or for the judgment of a qualified healthcare provider. Automatically generated output can be incomplete or inaccurate. You should not rely on it as your only source of information, and you should confirm anything that matters with a qualified professional. The medical disclaimer in Section 6 applies in full to any AI-powered feature.
Where an AI-powered feature processes information you provide, it does so subject to our Privacy Policy. We will update our Privacy Policy to describe any new AI-related data practices before any such feature relies on them. Do not use any AI-powered feature for emergencies. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Kinvera regarding your use of the Platform and supersede all prior agreements and understandings.
If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
No waiver by Kinvera of any term or condition shall constitute a continuing waiver of that term or any other term. Kinvera's failure to enforce any right or provision shall not constitute a waiver of that right or provision.
A printed version of these Terms shall be admissible in any arbitral, judicial, or administrative proceeding.